Terms of Service
Last updated: June 2026
These Terms of Service (“Terms”) govern your use of the website https://skaiwebdesigns.com.au and any services provided by Skai Web Designs (ABN 53 217 869 186), trading as Skai Web Designs (“we”, “us”, “our”).
By accessing our website or engaging our services, you agree to these Terms. Please read them carefully. If you do not agree, do not use our website or services.
1. Our Services
Skai Web Designs provides web design and development, search engine optimisation (SEO), and website hosting and maintenance services to small businesses. The specific scope, deliverables, and fees for each engagement are confirmed in a separate proposal or service agreement provided to you prior to commencement.
2. Quotes, Proposals, and Acceptance
All quotes and proposals are valid for 30 days from the date of issue unless otherwise stated. A project commences when both parties have agreed in writing (including by email) to the scope and fee, and any required deposit has been received.
We reserve the right to decline or withdraw from any engagement at our discretion before a deposit is received.
3. Fees and Payment
Our fees are as set out in the relevant proposal or service agreement. Unless otherwise agreed:
Website projects require a 50% deposit upon commencement and the remaining 50% upon completion, prior to launch or handover
SEO and maintenance retainers are billed monthly in advance
Payment is due within 7 days of invoice
We reserve the right to suspend work or withhold delivery if payment is overdue. Overdue invoices may attract interest at the rate of 10% per annum, calculated daily.
All prices are in Australian dollars (AUD) and inclusive of GST unless otherwise stated.
4. Client Responsibilities
You are responsible for:
Providing accurate and complete information, content, and materials required for us to deliver your project on time
Reviewing and approving design proofs, content, and deliverables within agreed timeframes
Ensuring you hold all rights, licences, and permissions for any content, images, or materials you provide to us
Maintaining the security of any login credentials provided to you
Delays caused by failure to provide materials or approvals in a timely manner may affect project timelines and may incur additional fees.
5. Intellectual Property
Upon receipt of full payment, you own the final website design and content we create for you as part of your project. We retain the right to display the work in our portfolio and marketing materials unless you request otherwise in writing.
We retain ownership of any proprietary tools, templates, frameworks, or processes used in delivering your project. Third-party assets (e.g. stock images, fonts, or plugins) are subject to their own licence terms.
You grant us a non-exclusive licence to access and work on your website, hosting environment, and related accounts as required to deliver our services.
6. SEO and Digital Marketing
We provide SEO services based on industry best practices, but we do not guarantee specific rankings, traffic volumes, or business outcomes. Search engine algorithms are controlled by third parties and are subject to change without notice.
We will keep you informed of progress through regular reporting and will apply our expertise in good faith to improve your online visibility. Results may take several months to materialise and will vary depending on your market, competition, and website.
7. Website Hosting and Maintenance
If we provide hosting and maintenance services, these are subject to the specific terms outlined in your service agreement. We will use reasonable care in maintaining your website but cannot guarantee 100% uptime or that your website will be free from security vulnerabilities at all times.
We recommend you maintain backups of your website content. While we take precautions, we are not liable for any data loss arising from third-party hosting infrastructure failures.
8. Limitation of Liability
To the extent permitted by law, Skai Web Designs’s total liability to you for any claim arising from our services is limited to the total fees paid by you in the three months preceding the claim.
We are not liable for any indirect, consequential, incidental, or special loss or damage, including loss of revenue, loss of profits, or loss of business opportunity, even if we have been advised of the possibility of such losses.
Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law that cannot be excluded.
9. Australian Consumer Law
Our services come with guarantees under the Australian Consumer Law that cannot be excluded. If our services are not provided with due care and skill, or are not fit for a specified purpose, you may be entitled to a remedy. Nothing in these Terms limits your rights under the Australian Consumer Law.
10. Termination
Either party may terminate a service engagement by providing 30 days written notice. If you terminate before a project is complete, you will be invoiced for work completed to date at our standard hourly rate, and the deposit is non-refundable.
We may terminate immediately if you breach these Terms or engage in conduct that we reasonably consider harmful to our business, reputation, or team.
11. Confidentiality
Both parties agree to keep confidential any sensitive or proprietary information shared during the course of an engagement and not to disclose it to third parties without consent, except as required by law.
12. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes are subject to the exclusive jurisdiction of the courts of New South Wales.
13. Changes to These Terms
We may update these Terms from time to time. The current version will always be available at https://skaiwebdesigns.com.au/terms-of-service/. Continued use of our services after any update constitutes acceptance of the revised Terms.
14. Contact Us
If you have any questions about these Terms, please contact us:
Email: admin@skaiwebdesigns.com.au
Phone: 0414 090 805