Privacy Policy

Last updated: June 2026

Skai Web Designs (ABN 53 217 869 186) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (https://skaiwebdesigns.com.au) or engaging our services, you agree to the practices described in this policy.

1. Who We Are

Skai Web Designs is a web design and SEO agency based in Western Sydney, owned and operated by Mariz Ibanez and Jerico Ibanez. We provide website design, SEO, and website maintenance services to small businesses across Western Sydney.

If you have any questions about this Privacy Policy, contact us at:

Email: admin@skaiwebdesigns.com.au
Phone: 0414 090 805

2. What Personal Information We Collect

We may collect the following types of personal information:

Your name and contact details (email address, phone number, business address)
Business information (business name, ABN, website URL, industry)
Information you submit via our contact form or discovery call booking (Calendly)
Website usage data collected via cookies and analytics tools (e.g. Google Analytics)
Payment information processed through our third-party payment providers
Any other information you choose to provide to us

We only collect personal information that is reasonably necessary for our business functions. We do not collect sensitive information (such as health records or financial account details) unless required by law.

3. How We Collect Your Information

We collect personal information in the following ways:

Directly from you when you fill in our contact form, book a discovery call, or send us an email
When you engage us for services and provide business and billing details
Automatically through your use of our website via cookies and analytics tools
From third-party booking tools (Calendly) when you schedule a call with us

4. Why We Collect Your Information

We collect and use your personal information to:

Respond to your enquiries and deliver the services you have requested
Communicate with you about your project, invoices, and ongoing work
Improve our website and services
Send you relevant updates, tips, or offers (only where you have consented)
Comply with legal and regulatory obligations

We will not use your personal information for any purpose that is unrelated to the above without your consent.

5. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

Service providers who assist us in operating our business (e.g. Google, Calendly, payment processors), who are bound by their own privacy obligations
Professional advisers (e.g. accountants or legal advisers) on a confidential basis
Government or regulatory authorities if required by law

Where we disclose information to overseas third parties (such as cloud service providers), we take reasonable steps to ensure those parties protect your information in accordance with the APPs.

6. Cookies and Analytics

Our website may use cookies and analytics tools including Google Analytics to understand how visitors use our site. This may involve the collection of non-identifiable usage data such as pages visited, time on site, and referring websites.

You can disable cookies in your browser settings, though this may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies as described here.

7. Storage and Security of Your Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access. These steps include:

Secure password-protected systems and cloud storage
Limited access to personal information on a need-to-know basis
Using reputable third-party platforms with their own security standards

While we take these precautions, no data transmission over the internet is completely secure. We cannot guarantee the security of information transmitted to or from our website.

8. Accessing and Correcting Your Information

Under the Privacy Act 1988, you have the right to request access to the personal information we hold about you and ask us to correct any inaccuracies. To make a request, please contact us using the details in Section 1.

We will respond to access requests within a reasonable timeframe. In some circumstances, we may decline an access request where permitted by law, and will provide reasons for any refusal.

9. Complaints

If you believe we have not handled your personal information appropriately, please contact us in the first instance using the details in Section 1. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The updated version will be posted on our website with a revised date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy, please contact us at admin@skaiwebdesigns.com.au.